Frequently Asked Questions

Browse the topics below to find what you are looking for.

The term ‘Specialty coffee’ or ‘Speciality coffee’ is used to refer to coffee that is graded 80 points or above on a 100 point scale by a certified coffee taster (SCAA) or by a licensed Q Grader(CQI). Specialty coffees are coffees at their peak and are different to other coffee because specialty coffee has been grown at the perfect altitude, at the correct time of year, in the best soil, and then picked at just the right time. All this translates into some of the most exciting and tasty coffee in the world.

If a coffee is labeled "single origin" or "single source", it means it's from a single country, region, crop, or producer and carries the unique flavor notes of its growth place. Since single origin coffee is "pure," the flavor from its original location is preserved. Different regions have different climates and growing conditions, creating wildly different flavors in the resulting coffee.

Popular brewing methods for at-home baristas are French Press, V60, Chemex and Aeropress. See more about recommended brewing methods by our coffee experts here (link to CP Academy brewing guides)

Coffee Planet has the following certifications:
SO 22000

Our coffee subscriptions ensure that you never run out of coffee! Simply sign up for a 3, 6 or 12 month subscription choosing from a variety of options (Which you can see here). Every subscription saves you money: 10% discount for 3 month subscription, 15% discount for 6 month subscription and 20% discount for 12 months. The coffee is shipped to you monthly.

For Dubai - All orders placed before 3pm shall be delivered within the same day. Orders placed after 3pm shall be delivered the following working day excluding days off. For Abu Dhabi – orders placed before 3pm shall be delivered the following working day. Orders placed after 3pm shall be delivered within 48hours excluding days off. All other Emirates – All orders to be delivered within 48hours excluding days off.
Please note that the working week is Monday – Saturday with Sunday off.

Delivery is free for all orders above AED 50 within the UAE. Orders below AED 50 are applicable charge of AED10 per order.

Shipping rates for international orders can be shared upon request. Please reach out to the customer service team via Whatsapp at +971 54 305 9015 for details.

We’re sorry you’re unhappy with your products. We accept returns within 24 hours of delivery. Please contact us on Whatsapp at +971 54 305 9015 or va email to initiate the returns process.

We accept Visa & Mastercard for all online payments.